Go back 48H in the past with the new "Catchup" option

Having trouble with your Zapp device?

Here are some tips for your Chromecast to prevent and fix minor issues.


Don't forget to configure your remote control with your television (for more details, watch the video)


If your TV isn't compatible, be sure to turn off the Chromecast every night using the Chromecast remote.


Always leave the modem within 15 feet of the television.


Once a month, unplug the Chromecast and your modem for 1 minute. Then plug the Chromecast back in, it will all turn back on in 2-3 minutes.


If you see the code 401 appear, your plan has probably expired. In this case, please visit our site to renew.


You should never save.


If you see the code 403 appear, check that there is no recording in progress. Also, make sure you are well connected to wifi. Then please disconnect and reconnect the Chromecast.


If the remote does not respond, check the batteries in the remote. You can remove and replace them. If this persists, press the button on the back of the Chromecast for 2 seconds. Then, hold down the buttons (left arrow and home) simultaneously for 10 seconds.


If you accidentally disconnect from the Google account, the password for reconnection is: jynxbox1


If the application no longer opens, click on the cogwheel ⚙ in the upper right corner, then on "Settings", "Applications", "ZAPP", "Permissions", "Files and media" and finally on " To allow ".


If your films/series/posts do not load, go to the “Zapp Télé” application and then to the “Setting” option. When you are there, press the second box named “Player”. Depends on what bugs you (Movies, Series or TV), you just have to change to the second option (if it's Exo, change it to VLC or vice versa).


Return to the previous page by pressing the left-pointing arrow on your remote. Go to the “Speed ​​test” option. Thereafter, do 2 tests one after the other and check that the results are relatively identical. Otherwise, unplug your modem and the power outlet of your Zapp device for 1 minute and plug it back in afterwards.


FLASH SCREEN: Go to settings, then go to applications, to the right of your screen, click on the Zapp application. scroll down to permission and right-click on “Files and multimedia content”. The "allow" box should be checked.

Your problem is still not solved?

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